Store Director

PRIMARY OBJECTIVE:

Plans, directs and manages store operations to achieve projected store sales and profit objectives. Directs and coordinates activities necessary to assure proper implementation of established sales and merchandising programs. Directs, counsels, audits and coordinates the activities of store department heads in solving operating problems and in improving individual performance and conditions. Oversees all human resources functions to ensure all policies are in compliance and administered fairly and consistently.

RESPONSIBILITIES:
Essential responsibilities include, but are not limited to:

1. Financial Performance - Manages retail grocery store to achieve financial and merchandising goals, and to meet and exceed sales, profit, and labor goals through effective cost control, efficient utilization of labor, strong customer service and shrink control
2. Customer Service - Establishes and maintains a customer-oriented culture and delivers a high level of customer service
3. Inventory Management – warehouse and vendors
   Manages in-stock for all departments within the store
   Maintains proper in-stock for all shelf and promotional items
   Review pre-books for proper stock levels
   Manages elements of C.O.R.E. program to ensure implementation
   Manages compliance
   
4. Merchandising Execution - Ensures thorough preplanning and execution of the weekly merchandising programs. Manages implementation and compliance with plan-o-grams
5. Labor Management - Analyzes sales and work content for total store to develop effective daily/weekly staffing and scheduling of the department work plans. Meet productivity and operation standards
6. People Development - Recruits, hires and on boards new employees to their job responsibilities.
   Ensures employees are trained by formal in store training programs and on the job.
   Ensures employees receive feedback through effective performance management and talent is identified and developed.
   Ensures employees adhere to company policies and procedures as well as local, state and federal laws and regulations.
   
7. Accurate Record Maintenance - Maintains accurate store records including sales, inventory, financial and employee files
8. Safety and Sanitation - Actively supports store safety and sanitation programs
9. Security - Maintains effective security standards and procedures for all areas within the store including the receiving area

SUPERVISORY RESPONSIBILITIES
Directly supervises assistant store management.
Indirectly supervises all department managers and all store employees.
Direct supervision responsibilities include hiring, firing, disciplinary action, performance reviews, coaching, developing work plans, training, and providing work direction.

EDUCATION AND/OR EXPERIENCE
High school education and five years experience in the supermarket industry, with participation in a management training program, or equivalent combination of education and experience required. Comprehensive working knowledge of store operations and personnel functions preferred.

CERTIFICATES AND LICENSES
As required by local ordinance.

MATHEMATICAL SKILLS
Ability to handle sales transactions, tender change, verify vendor invoice charges and counts, calculate gross margins, percentages, and ad losses, create budgets, make financial forecasts and projections, calculate productivity, evaluate inventory reports, and analyze financial reports.

LANGUAGE SKILLS
Ability to hear, speaking, and understand the spoken word in order to respond promptly to pages, customer assistance requests, and to answer telephones.
Ability to read, write, analyze, and interpret policy and operations manuals.
Ability to communicate and espond effectively verbally and in writing to government bodies.


REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables where only limited standardization may exist. Ability to interpret a variety of instructions furnished in diagram, oral, schedule, or written form. This position requires judgment, decision-making skills, attention to detail, time management and priority-setting.

FUNCTIONAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to sit, stand and use the hands to handle, finger or feel objects, tools or controls. This position requires frequent walking, talking, hearing, stair-climbing, and reaching with the hands or arms. Occasional kneeling or crouching, lifting of up to 50 pounds, and ladder-climbing are required. The ability to adjust visual focus and the physical mobility to respond to fire or other emergencies are also required.

WORKING CONDITIONS
Work is performed in a retail store environment where there is occasional exposure to wet surfaces, refrigerated storage areas, damp or humid conditions, and heated surfaces. The noise level is moderate, consistent with a retail store environment, and does include occasional noise of power tools and equipment.