Help Center

 

 

My Profile:

  • Log in at the top right of any page by entering the username and password you selected when you created your account
  • If you are having trouble logging in, please check to ensure you are using your chosen username and/or password.
  • If you can’t remember your username or password, click on the “Forgot Username” or “Forgot Password” prompts at the top right of any page.
  • Enter your Fresh Perks Card number, preferences, and personal information to customize your profile.
  • Your Fresh Perks Card number must begin with a “48,” be 11 digits, exclude non-numeric characters, and should not be your telephone number.
PLEASE NOTE:
  • If you do not have a Fresh Perks Card or your card number has an older expired number (doesn’t begin with a “48”), please visit the customer service desk at your store to get your FREE Fresh Perks Card. 
  • If you have forgotten your card number, it may not be necessary to get a new card. When you retrieve your card number using your phone number at checkout, it will print on your receipt. You may also call 1-866-279-6269 and ask a Customer Experience Center agent to retrieve your number.
PLEASE NOTE:
  • You may have created logins for additional tools/websites that are displayed within this website, including the pharmacy portals, career application pages, SavingStar, UPromise or Catalina/CouponNetwork.com. Those tools are managed externally to this website and you should visit and/or contact those websites directly with any questions regarding content or profiles/accounts within those tools.

 

 
Accessing Your Lists:

  • When you log in, lists you have created will not show up under the My Shopping List heading, but they are not lost. To view your previous list, click the ‘Previous’ icon. To view lists you have previously saved, click the 'Manage' icon & View Saved List by date & time (window follows).
  • At this point, you can continue browsing or choose to print or email your completed list.

         

Weekly Ad:
Selecting Specials from the Weekly Circular
  • Click on the 'Weekly Ads' tab to view the weekly circular for your store. You may change your store at any time by clicking on Store Locator in the nav bar.
  • As you browse through the items featured in the circular, a window will pop up over each item featuring a larger, easy-to-read description.
  • To add an item to your shopping list, simply click on it.
  • If you would like to check if a specific item is in the circular, you may search by department or brand name at the top of the page.
  • Continue adding items based on your needs. Items will accumulate under “My Shopping List” at the top corner of the page.
  • To delete any item, click on the red ‘X’ icon next to the item.
 
Coupons:
Selecting coupons to print with your shopping list
  • Click on the 'Coupon Savings' tab to view current manufacturer coupon offers.
  • To select a coupon, click "Add to List."
  • Selected coupons will print at the end of your shopping list.
  • To remove coupons from your shopping list, go to 'Manage' and click the red ‘X’ icon for the individual coupon.
  • Please note - On your first use, you may be prompted to download a printer application in order for coupons to print with your shopping list. The printer application is not compatible with all browsers. If you have trouble printing coupons, please refer to our coupon trouble shooting guide for assistance.
 
Personalized Specials based on your Fresh Perks purchases:
  • Click on the 'Personalizes Specials' tab.
  • Browse items chosen just for you from previous shopping trips.
  • If you find an item you would like to add to your list click on “Add,” located near that item.
  • The current savings amount is shown in red next to each item so you can see how much you’ll save.
  • Continue adding items based on your needs. Items will accumulate under “My Shopping List” at the top corner of the page.
  • To delete any item, click on the red ‘X’ icon next to the item.
 
My History:
See what I’ve purchased using my Fresh Perks card
  • Click on the 'My History' tab.
  • This section looks very much like the bottom of the Personalized Specials section, but it also lists items throughout the store that you purchase frequently that do not appear in the weekly circular, sorted by department.
  • Current Sale items, if available, will appear highlighted in red.
  • Browse through these items and click on ADD to add them to your list.
  • Continue adding items based on your needs. Items will accumulate under “My Shopping List” at the top corner of the page.
  • To delete any item, click on the red ‘X’ icon next to the item.
 
In-Store Specials:
Selecting Sale Items
  • Click on the 'In-Store Specials' tab.
  • Narrow your search by department, aisle and category.
  • If you find an item you would like to add to your list, click on “Add,” located near that item.
  • The current savings amount is shown in red next to each item so you can see how much you’ll save.
  • Continue adding items based on your needs. Items will accumulate under “My Shopping List” at the top corner of the page.
  • To delete any item, click on the red ‘X’ icon next to the item.
 

Search Items:
Selecting Items from our entire store

  • Click on the 'Search Items' tab.
  • Browse over 30,000 items in the entire store.
  • Narrow your search by department, aisle and category.
  • If you find an item you would like to add to your list, click on “Add,” located near that item.
  • The current savings amount is shown in red next to each item so you can see how much you’ll save.
  • Continue adding items based on your needs. Items will accumulate under “My Shopping List” at the top corner of the page.
  • To delete any item, click on the red ‘X’ icon next to the item.

Sort Search Items & In-Store Specials:
Sort by Price or Brand

  • Click on the 'Search Items' or 'In-Store Specials' tab.
  • Narrow your search by department, aisle and category.
  • Use the "Sort" drop down box to sort by 'Price' or 'Brand'.

Recipe Center:
Browse more than 60,000 recipes

  • Click on the 'Recipe Center' tab.
  • Search for recipes using several different search criteria, such as course or ingredient.
  • Once you find a recipe you like, you can add the ingredients to your list. Check the box next to some or all of the ingredients, and they will be added to your shopping list.
  • You can print a recipe card, save to your recipe box or return to your search by clicking on the appropriate icon at the top of the page.
 
Cooking Videos:
  • Click on the 'Cooking Videos' tab.
  • Browse over 100 recipe videos from the Culinary Institute of America.
  • Search for videos by category.
 
My Shopping List:
Save and Print Shopping Lists
  • To view and make changes to your shopping list, click on the “Manage” button under My Shopping List at the top of the page.
  • To delete an item, click on the red ‘X’ icon located in that item’s row.
  • You may need to add comments or extra items to your list. To do this, type them into the “Add Your Own Item” box and they will appear on your shopping list.
  • To change the quantity of an item, type the number in the box and click on the “Update” button.
  • Once you have built your shopping list, you can easily save it, print it or email it to a friend by clicking on the appropriate icon.
 
Mac Users:
 
To contact our Customer Service Team call:
866-317-8608

What can we do to make your shopping experience better?  
Click here to send us your comments »
 

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How to Print Manufacturers' Coupons

Manufacturer coupons are provided by Coupons, Inc. The manufacturers have assigned print limits to ensure all shoppers have an opportunity to print the coupons. The limit is typically two prints per coupon. First time users are required to download an Active X control to print manufacturer coupons.

What is the coupon printing process for first time users?

  1. Add selected coupons to your list.
  2. Install the coupon printer plug-in to print your coupons directly to your printer.
  3. After installing the plug-in, the selected coupon offers are sent to your default printer to print.
  4. Verify the printer is connected, turned on, ready to print, and that the printer is set as the default printer on your computer.
  5. Coupons will print in this order:
    1. Manufacturer coupons
    2. Shopping list
    3. If available, store specific coupons (hooray, no print limits here!)

How do I install the Active X coupon printer?

  1. Click the "print coupon" button. You will be prompted to install the coupon Printer.
  2. Click on "Run" to begin the installation process.
  3. Agree with the "terms and conditions" to complete the installation process. An "Installation Successful" message will be displayed.

Why didn't the installation work?

  1. You may not have permission to download programs on your computer, or you are using software that blocks the installation.
    If you are trying to print coupons from a computer at a library, at work, an Internet cafe, or university, you may not be permitted to download and install programs. This may be the case even if you've downloaded and installed other files. Contact your network administrator for more information. When available, you may find it easier to print our coupons at home.
  2. You may also be running software that prevents installation on your computer. Please check that any anti-virus or anti-spyware or adware software is turned off. We have attempted to work with most of the major publishers of such software to ensure that our Coupon Printer is not blocked. However, programs may block the installation, or display warnings before installing a program. Choose to allow the installation.
  3. The security settings in your browser are set too high.
    If you receive warnings or errors that an attempt to install an ActiveX control (Internet Explorer), a plug-in was blocked, or are asked permission to install a program, you may need to change your browser's security settings to allow installation of these types of controls. Also, make sure to click the appropriate buttons in any dialog boxes that display to allow the installation. Modern browsers make you jump through a few hoops to install plug-in, but it's worth it!
  4. You are using an Apple Macintosh (MAC) and received a PC (.exe) coupon printer file. We are sorry your browser type has not been recognized correctly. Please find our Macintosh version of the Coupon Printer installer below:

    Macintosh OSX 10.3 or higher when used with Safari and Firefox Browsers
    http://ftp.coupons.com/Safari/MacCouponPrinter.dmg

Printing Issues

When multiple printers are available and/or have a fax machine connected, the default printer has likely not been set. Before printing the coupons, users must have a default printer set to ensure coupons know which printer to print to. To set up/change a default printer, please follow the below instructions:

 

Windows

  1. Click Start > Control Panel > Printers and Faxes. Your printers should be displayed.
  2. Right click on the printer you wish to print from and select "Set as Default Printer."

Macintosh (MAC)

To change the default printer:

  1. From the print dialog, choose Edit Printer List from the Printer pop-up menu.
  2. Select a printer from the Printer List.
  3. Choose "Make Default" from the Printer menu.

What is Manufacturer Coupon Print Status?

If coupons are not printing, please review the bottom of your shopping list to check the status for Printing or Expired coupon status.

For example:

  • SAVE $.75 ON TWO when you buy TWO any flavor Betty Crocker® Box Supreme Brownie Mixes - Printing
  • SAVE $.40 when you buy ONE BOX any flavor/variety Nature Valley® Granola Bars - Printing
  • Save $0.50 off the Cover Price of the August 4th issue of Woman's Day Magazine - Printing